Contact EZVIZ

Welcome to EZVIZ Customer Services. Currently only English is available. We may use your personal information to respond to your queries and provide services you require. Please refer to our Privacy Notice for details.

Headquarters

Support: support@xiao-dao.net

Media Enquiries: media@xiao-dao.net

Support Center: Click Here

Africa

Technical Support: support.af@xiao-dao.net

Technical Support for Algeria: support.mena@xiao-dao.net

General or Business Enquiries: info.mea@xiao-dao.net

Telephone Hotline:

Algeria: 0982 405 257
Egypt: 0800 888 8888

Office Hours:

Sunday - Thursday, 9am - 6pm (GMT+2)

APAC (ex. MSA and India)

Technical Support & General Enquiries:support.apac@xiao-dao.net

Technical Support for Japan: support.jp@xiao-dao.net

Technical Support for Korea: support.kr@xiao-dao.net

Telephone Hotline:

Malaysia: 603 9212 1745
Singapore: 65 3158 0085
Hong Kong (China): 852 5808 7231
Philippines: 63 2823 12250
Indonesia: 622180602011
Japan: 81 5050 500874
Korea: 02-3700-5185
Australia: 61 2614 50127
New Zealand: 64 4280 7237

Office Hours:

Malaysia:

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

Singapore:

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

Hong Kong (China):

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

Philippines:

Monday - Friday, 8:30am - 12:00pm 13:30pm - 17:30pm (UTC+8)

Indonesia:

Monday - Friday, 9:00am - 12:00pm 12:45pm - 17:00pm (UTC+7)

Japan:

Monday - Firday, 10:00am - 13:00pm, 13:45am - 18:00pm (UTC+9)

Korea:

Monday - Friday, 9:00am – 13:00pm ,13:45pm - 18:00pm (UTC+9)

Australia:

Monday - Friday, 10:30am - 14pm; 15:30pm - 19:30pm (UTC+10)

New Zealand:

Monday - Friday, 12:30pm - 16pm; 17:30pm - 21:30pm (UTC+12)

Mainland Southeast Asia

Technical Support & General Enquiries:support.msa@xiao-dao.net

Telephone Hotline:

Thailand: 66 2028 0433
Vietnam: 84 2844 581788

Office Hours:

Thailand:

Monday - Friday, 9：00am – 12pm, 12:45pm – 17：00pm (UTC+7)

Vietnam:

Monday –Sunday, 8:00am-6:00pm (UTC+7)

CIS & Baltics*

Technical Support: support.cis@xiao-dao.net

General or Business Enquiries: info.cis@xiao-dao.net

Europe (ex. UK & Ireland)

Customer Service & General Enquiries:support.eu@xiao-dao.net

Contact Support Center (for Italy): Click Here

Telephone Hotline:

Belgium (Dutch and French): 3278312998
Czech (Czech): 420381601455
France (French): 33 481 683 669
Germany (German): 49 (6) 102 771 3000
Greece (English): 302103009997
Netherlands (Dutch): 31 202 417 003
Poland (Polish): 48225583020
Spain (Spanish): 34 919 037 472
Portugal (Portuguese): 351304501816
Switzerland (DE/FR): 41615100012
Denmark (English): 4578793992
Finland (English): 358974790268
Sweden (English): 46840308870
Türkiye: 21 6900 1933

Office Hours:

General:

Monday - Friday, 9:00 am – 12:00 pm ,12:45 pm - 17:00 pm (CET)

Türkiye:

Sunday - Thursday, 9:00-18:00（GMT+2）

France:

Monday - Saturday, 9:00-19:00 (CET)

Spain:

Monday - Friday, 9:00-19:00 (CET)

Portugal:

Monday - Saturday,12：00-20：00 (CET)

Smart Cleaning Products Enquiries: cleaning.eu@xiao-dao.net

Office Hours:

Monday - Friday, 12:00 am – 12:00 pm ;
Saturday, 12:00am - 19:00pm (CET)

India

Technical Support: support@pramahikvision.com

General or Business Enquiries: sales@pramahikvision.com

Telephone Hotline:

000 8009 1902 76（English service）
91 2268229977（Indian service）

Brasil

Technical Support: suporte.br@hikvision.com

General or Business Enquiries: brasil@hikvision.com

Telephone Hotline:

551132302087

Office Hours:

Monday - Saturday, 9:00 am – 12:00 pm ,12:45 pm - 17:00 pm (UTC-3)

LATAM

Technical Support: support.latam@xiao-dao.net

Telephone Hotline:

Argentina: 54 11 3989 5657
Chile: 564 4231 0035
Colombia: 57 604 6090 003
Peru: 511 701 4878
Costa Rica: 506 4000 1989
Guatemala: 502 2376 1954
Paraguay: 595 0098 0011 0077
Uruguay: 598 0004 16204 1560
Dominican Republic: 1 184 9336 0013
Panama: 507 836 6276
Ecuador: 593 23 429 522
Nicaragua: 505 0018 0022 02315
El Salvador: 503 2136 1125
Honduras: 504 800 2791 9217
Venezuela: 582127102196
Bolivia: 591 800 109 102

General or Business Enquiries: info.latam@xiao-dao.net

Office Hours:

Argentina, Chile, Colombia, Ecuador, Peru, Venezuela:

Monday - Friday, 7am - 4 pm (UTC-5)

Mexico

Technical Support: support.mx@xiao-dao.net

General or Business Enquiries: info.mexico@xiao-dao.net

Telephone Hotline:

525571000512

Office Hours:

Monday - Friday, 7am - 4pm (UTC-5)

MENA

Technical Support: support.mena@xiao-dao.net

General or Business Enquiries: info.mea@xiao-dao.net

Telephone Hotline:

Saudi Arabia: 9668008500835
Bahrain: 800 04765
Kuwait: 220 69147
Jordan: 0642 96198
Pakistan: 213 8787 305
UAE: 971 8000 8600 009
Qatar: 00800 101240
Oman: 800 79991
Iraq: 06626 12222

Office Hours:

General:

Sunday - Thursday, 9am - 6pm (GMT+2)

Saudi Arabia & UAE:

Monday-Sunday , 9:00 - 12:00，12:45 - 19:00 (GMT+2)

UK & Ireland

Technical Support: support.uk@xiao-dao.net

Sales & Partnership Enquiries: info.uk@xiao-dao.net

Marketing & PR Enquiries: marketing.uk@xiao-dao.net

Telephone Hotline:

44 (0) 2038 6863 60

Office Hours:

UK: Monday - Friday, 9am - 12pm, 12:45pm - 5pm

US & Canada

Technical Support: support.na@xiao-dao.net

General or Business Enquiries: info@xiao-dao.net

Office Hours:

7:00-11:00,11:45-16:00 (UTC-5)

*CIS & Baltics region includes following regions:

Belarus, Moldova, Armenia, Azerbaijan, Tajikistan, Kyrgyzstan, Kazakhstan, Uzbekistan, Georgia, Ukraine, Turkmenistan, Lithuania, Latvia and Estonia.

For customers of above countries, please send your technical enquires to support.cis@xiao-dao.netor your business enquires to info.cis@xiao-dao.net.